FAQ
See below for some frequently asked questions and answers.
If you cannot find an answer to your question below, please feel free to contact us.
Question: What type of payment methods do you have?
Answer: We accept VISA and Mastercard credit/debit cards, cash, cheque, and direct deposit (EFT). Please note: CREDIT CARDS attract a 1% surcharge. We do not accept American Express (AMEX) or Diners Club.
Question: Do your drivers carry change?
Answer: Generally our drivers carry a small amount of change with them. If you intend to pay cash, it is preferred you have the correct amount on hand. If you require the total of your invoice beforehand, please contact the office on (07) 3323 3311 and ask for the total of your invoice.
Question: Why don't you have prices on your website?
Answer: We do not list our prices on the internet or on our product list due to the fact that we have different pricing structures for large quantity wholesale and retail. Additionally, with our large product range, prices are constantly fluctuating and are constantly under review. Some regional areas incur extra freight costs.
Question: How come you are out of stock of a certain product?
Answer: As we carry hundreds of different products stock-outs can occur. We endeavour to minimise these occurrences. There are some products that we do not stock normally and have to be specially ordered in. Hence, there will be waiting period before the item comes into stock.
Question: Do you have a showroom displaying your products?
Answer: Yes. Please feel free to visit our showroom at 50 Activity Street, Acacia Ridge, QLD, 4110.
Question: What is the minimum order quantity?
Answer: The minimum order quantity for free delivery to our listed delivery areas is $100.00. In regards to product quantities, this vares from product to product. It is often cheaper to purchase in carton quantities. However, you can purchase in sleeve/packet quantities for a majority of items.
